The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All custom orders must be paid within 48 hours of listing creation. If item is not paid in 48 hrs, the listing will be moved to the shop for sale to the general public.
One Hit Wonders are not eligible for exchange or refund. If there is an issue with your item, please contact me and we can correct any problems.
Custom Orders are NOT exchangeable or refundable. No exceptions.
Rings that are not adjustable, meaning, you selected a size when purchasing, are NOT exchangeable or refundable, as it is the same as a custom order - I am customizing a ring to your specifications.
Bracelets that are not adjustable, meaning, you selected a size when purchasing, are NOT exchangeable or refundable, as it is the same as a custom order.
Coupons cannot be used towards gift certificates, fundraiser pieces, bottles, custom orders, subscription purchases or items already discounted
Gift certificates cannot be used to buy fundraiser pieces or additional gift certificates.
Coupons are NEVER allowed on items already discounted. If a coupon is used on an item that is discounted, you will receive an invoice for the difference owed. If the invoice isn't paid within 24 hrs, the transaction will be canceled and the item(s) will be put back into inventory for sale.
If you receive a coupon due to having an item in your cart or favoriting an item, as a courtesy, pls only use once. Etsy doesn't prohibit the # of uses and it hurts us sellers. Please be respectful of that.
If an item is listed as Ready to Ship - that means it will ship within my normal processing timeframes. It does not mean I ship the same day.
If order contains multiple items, it may require extra time.
Please note that choosing priority mail or express only changes how quickly your item arrives once it's been shipped - it doesn't change the processing time.
If you need your item faster than the indicated processing time, you must contact me to let me know and you will be charged a $20 expedited processing fee. If the fee isn't paid, the item will not be expedited.
PLEASE NOTE SOMETIMES ITEMS MAY BE DELAYED DUE TO MY WORKING AT CONVENTIONS. MY CON SCHEDULE IS AT WWW.ELDWENNESFANTASY.COM
Once a package is brought to the post office for shipping, it is, quite literally, out of my hands. You must open a claim with the post office.
If packages and mail are stolen/missing from you frequently, I recommend purchasing insurance and a signature confirmation for your items in my shop. The post office will be able to help you get reimbursed in these instances.
I am not responsible for replacing or refunding or offering an exchange on items that are lost by the post office or stolen from your shipping address.
Once a package is brought to the post office for shipping, it is, quite literally, out of my hands. You must open a claim with the post office and proper authorities.
If your packages and mail are tampered with frequently, or if this is a concern you have, I recommend purchasing insurance and a signature confirmation for your items in my shop. The post office will be able to help you get reimbursed in these instances.
I am not responsible for replacing or refunding or offering an exchange on packages that appear to be tampered with. It is the customer's responsibility to file a claim with the post office and other proper authorities.