Custom and personalized orders
All custom orders must be paid for within 48 hours of listing creation. If item is not paid for at that time, the listing will be moved to the shop for sale to the general public.
One Hit Wonders are not eligible for exchange or refund. If there is an issue with your item, please contact me and we can correct any problems.
Coupons and gift certificates usage
Coupons cannot be used towards gift certificates, fundraiser pieces, bottles, custom orders or items already discounted, including items in the SALE SALE SALE/Retired section and the SPECIAL COLLECTIONS section.
Gift certificates cannot be used to buy fundraiser pieces or additional gift certificates.
Processing Time and Expedited Processing
Standard processing time for an item is 3 weeks. Each piece is made to order and requires at least three weeks to be made.
If order contains multiple items, it may require extra days.
Please note that choosing priority mail or express only changes how quickly your item arrives once it's been shipped - it doesn't change the processing time.
If you need your item faster than the indicated processing time, you must contact me to let me know and you will be charged a $5.20 expedited processing fee. If the fee isn't paid, the item will not be expedited.
PLEASE NOTE SOMETIMES ITEMS MAY BE DELAYED DUE TO MY WORKING AT CONVENTIONS. MY CON SCHEDULE IS AT WWW.ELDWENNESFANTASY.COM