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Shipping from United States

Processing time

5-7 business days

Estimated shipping times

North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options

Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

All custom orders must be paid for within 48 hours of listing creation. If item is not paid for at that time, the listing will be moved to the shop for sale to the general public.

One Hit Wonders are not eligible for exchange or refund. If there is an issue with your item, please contact me and we can correct any problems.

Coupons and gift certificates usage

Coupons cannot be used towards gift certificates, fundraiser pieces, bottles, custom orders, subscription purchases or items already discounted

Gift certificates cannot be used to buy fundraiser pieces or additional gift certificates.

Processing Time and Expedited Processing

Standard processing time for an item is 3 weeks. Each piece is made to order and requires at least three weeks to be made.

If order contains multiple items, it may require extra days.

Please note that choosing priority mail or express only changes how quickly your item arrives once it's been shipped - it doesn't change the processing time.

If you need your item faster than the indicated processing time, you must contact me to let me know and you will be charged a $10 expedited processing fee. If the fee isn't paid, the item will not be expedited.

PLEASE NOTE SOMETIMES ITEMS MAY BE DELAYED DUE TO MY WORKING AT CONVENTIONS. MY CON SCHEDULE IS AT WWW.ELDWENNESFANTASY.COM

Tracking says my package was delivered but I never received it.

Once a package is brought to the post office for shipping, it is, quite literally, out of my hands. You must open a claim with the post office.

If packages and mail are stolen/missing from you frequently, I recommend purchasing insurance and a signature confirmation for your items in my shop. The post office will be able to help you get reimbursed in these instances.

I am not responsible for replacing or refunding or offering an exchange on items that are lost by the post office or stolen from your shipping address.

My package just arrived and it appears someone tampered with the envelope and I'm missing my items.

Once a package is brought to the post office for shipping, it is, quite literally, out of my hands. You must open a claim with the post office and proper authorities.

If your packages and mail are tampered with frequently, or if this is a concern you have, I recommend purchasing insurance and a signature confirmation for your items in my shop. The post office will be able to help you get reimbursed in these instances.

I am not responsible for replacing or refunding or offering an exchange on packages that appear to be tampered with. It is the customer's responsibility to file a claim with the post office and other proper authorities.